Great Benefits for Monitoring Centres

OPTEX Bridge is already compatible with the leading platforms below. If you use either of the system, you can easily install Bridge to your existing security system without making any change to the physical infrastructure or software.

If your alarm automation platform is not listed below, please contact us.

OPTEX Bridge gives eyes to the operator to understand what has triggered the alarm and be able to instantly inform the customer and take action as soon as possible. It can shorten the time to handle each alarm at monitoring centre. We receive a voice from a customer using OPTEX Bridge that they do not have to spend long time for training to their operators because this video verification monitoring system is simple and can be used easily. The operator’s decision is based on the video image, so anyone can make the same decision. It provides the customer with a stable level of service and positively impacts to your company’s reputation.

When an intrusion sensor is triggered, the operator at monitoring centre will receive alert in a few seconds. The Intelligent Visual Monitoring portal provides the operator with pre- and post-event video recording, the live view of the zone triggered and a site map with the location of additional cameras. Depending on the agreed procedure and the assessment of the alarm, the operator can either take immediate action or push the notification to key holder or emergency contacts for them to verify the alarm and instruct the operator accordingly. All interactions are documented in an audit trail, thus creating a comprehensive video verification solution. OPTEX bridge helps you bring extended service offering to your customer and thus bring added value to the security system and to your service.

In the past, when the sensor triggered even at midnight end users received a call from monitoring centre and were forced to make a decision whether dispatch security officers. However, by allowing the operator to check the pre- and post-event video recording, the operator can also dispatch security officers at their own discretion. This is not only improving customer satisfaction, but also improves the work efficiency of monitoring centre.